New Technology Help Desk for 2016-17

This year the Orange County Public Schools Technology Department has a new help desk system.

We request that you submit a help desk ticket instead of emailing or calling your central office technology representative. This new system will allow us to better serve our users and give us more data regarding tickets and ticket completion. You will no longer be able to create a help desk ticket via email. You will receive email updates regarding the status of your ticket each step of the way.

NOTE: When logging in to the Help Desk, your username should NOT include “@css-va.org”.

For example, if there is a user named Stanley Kowalski whose email address is skowlaski@ocss-va.org, he would put in “skowalski” as the username. The password would be the same as Stanley’s usual email and network password.

Go to Technology Help Desk

Instructions for using Help Desk